Contact Us
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| Toll-free Order Line: |
(800)308-0849 |
| Toll-free FAX: |
(800)407-8640 |
| Mailing Address: |
114 Southchase Blvd.
Fountain Inn, SC 29644 |
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Customer Service Reps: |
Meet our Staff |
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E-Mail Customer Service: |
Click Here |
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Catalog Information
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I CANNOT FIND THE ITEM I WANT IN YOUR CATALOG. WHERE MAY I GET IT?
Although we have the best selection currently available, we cannot carry
everything. If you do not see it in our catalog we do not have it. There are
usually other similar suppliers in the advertising sections of military type
magazines (VFW, American Legion, Leatherneck, Vietnam, Static Line, etc.) that
you may contact.
I ORDERED A CATALOG - WHEN WILL I RECEIVE IT?
Please allow at least 2 full weeks for your catalog to arrive. If you do not
have it then contact us and we will ship another one.
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Meet Customer Service
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Our Customer Service Reps are all Military Veterans - they are ready, willing
and able to help you create a Display Case which proudly documents your service
to our Country. Meet the Reps! |
Customer Feedback
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"I wanted to let you know that my family gave my Father his Medals' Display
this past Saturday. It was very special for my Mother, Brother, and Sister and
all our families. After he unwrapped it, he at first sat quietly as I explained
each part of the display so my family could understand. Then he joined in
telling them about each part of his tour in the Navy. This made Saturday one of
the most special days in our family's history. I appreciate your help in making
the display perfect. I was impressed with the quality of your workmanship.
Daddy had us hang it in the den where he spends most of his time these days. He
has several visitors each week, and he told me that he would have something to
talk about for the next few weeks. The beauty of your workmanship brought much
happiness to our family."
"I just wanted to drop you a note and let you know that the display of
decorations I asked you to prepare was safely received. My father-in-law will
be greatly moved by what you and your staff has so professional accomplished
when he is presented with it. It will also be a source of pride for all members
of the family for generations to come I am quite sure."
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How To Order
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Order By Mail
Each of our printed catalogs contain an order form. Please complete ALL
sections. We gladly accept your personal check, Mastercard, Visa, Discover,
American Express or money order. We also accept government impact credit cards.
If charging, please sign the order form where marked and supply your complete
number and expiration date. Sorry, no CODs. For shipping and handling charges
see chart on bottom of order form (for Overnight or 2 Day Air charges on cases
larger than 12 X 16, contact customer service). Please use the envelope inside
your printed catalog to send in your order.
Order By Phone (Toll Free Except International Orders)
For faster, more personal service, please call between 0900 and 1900 EST (9 AM
to 7 PM for civilians), Monday through Friday. Please have your order and
credit card handy.
Order By Fax 24 Hours A Day (Toll Free)
You can order anytime by faxing your complete order and charging it to your
Visa, Master Card, American Express or Discover.
1-800-407-8640
Order Online 24 Hours A Day
You may order anytime at:
WWW.USMEDALS.COM
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Site Security
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Your personal information is definitely secure, period. We employ the latest
encryption technology in all areas of the site where you are asked to provide
personal or sensitive information. To make sure you have the latest security
features on your Browser, download and install the latest version of your
favorite Browser, Microsoft Internet Explorer or Netscape Communicator.
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Cookies
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Our site makes use of "Cookies" to keep track of you and your order while you
browse our site. "Cookies" are in no way harmful to your computer system - this
is simply the most effective way to provide quality service to our customers.
However, the use of Cookies is not mandatory - If you have Cookies disabled,
our site will invoke a "backup" method of tracking your Shopping Cart. This
method, while safe and secure, is not as fast ... you may experience slower
response times than if you had Cookies enabled.
A Cookie is text which we're asking permission to store in your Browser's
directory. If you agree by configuring your Browser to accept Cookies, then
your Browser stores the text in a file on your hard drive. On most Browsers,
the default settings enable you to accept Cookies, so if you haven't changed
your defaults, you most likely don't have to do anything to ensure that your
Browser accepts Cookies. The Cookie we ask your Browser to store contains an ID
number to track your Shopping Cart contents. It does not store any personal
information such as your e-mail address, street address or phone number. And,
when you do send personal information to us, it goes nowhere else - we do not
sell lists or customer data to outside sources.
We use the Cookie to keep track of the items in your Shopping Cart. This is a
common practice on the Web ... almost every site which offers online ordering
uses Cookies. One important thing to remember - every Web site's Cookies are
unique, which means that the Cookie we send your Browser cannot be read or used
by any other site.
If you have Cookies disabled, our site will invoke a "backup" method of
tracking your Shopping Cart. This method, while safe and secure, is not as fast
... you may experience slower response times than if you had Cookies enabled.
Do you have to accept all cookies?
The answer is "No". Depending on the Browser you're using, here are the general
procedures to change your settings: If you're using Netscape 3.x choose Options
and then Network Preferences on the Menu bar. In the window which opens, select
the Protocols tab; place a check mark in the box next to "Show an Alert before
... Accepting a Cookie". This will give you the option of accepting or
declining a specific Cookie when one is sent to your Browser. If you're using
Netscape 4.x choose Edit and then Preferences on your top navigation bar. Once
in Preferences, click on Advanced located on the tree. This will give you four
options to regulate Cookies. If you're using MSIE 3.x choose View and then
Options on your top navigation bar. Once in Options, click on the Advanced tab
and you will be given the option to check the box titled "Warn before accepting
Cookies". If you're using MSIE 4.x choose View and then Internet Options on
your top navigation bar. Once in Internet Options, click on the Advanced tab
and scroll down to the yellow exclamation icon under Security. There you will
be given three different options to regulate Cookies.
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Problems & Trouble Shooting
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I ORDER A PRODUCT, BUT WHEN I REVIEW MY CART, IT'S NOT THERE. WHAT'S WRONG?
Do you have your Browser set to refuse Cookies? That could be why your Shopping
Cart is reporting that it's empty. We use Cookies to keep track of the items in
your Shopping Cart. If you have Cookies turned off, the Shopping Cart can't
function properly. If this is the case, you will need to set your Browser to
accept Cookies.
I HAVE MY BROWSER SET TO ACCEPT COOKIES BUT STILL CAN'T PLACE AN ORDER. WHAT'S
WRONG?
If you have your Browser set to accept Cookies but still can't add items to
your Shopping Cart, you probably are having a problem with the cache. When you
try to add something to your Shopping Cart, your request was received, but the
screen that appeared is from your cached memory. This problem can be solved by
clicking on the "Refresh" or "Reload" button on the top navigation bar of your
Browser.
HOW DO I REVIEW WHAT'S IN MY SHOPPING CART?
At the top of each Shopping page there is a "REVIEW" button ... click on it to
see a list of the products you have placed in your Shopping Cart. You'll see a
Merchandise Subtotal, the Shipping Charges, and the Grand Total.
You can change the quantity of any product in your cart by changing the number
in the "Quantity" column and clicking on "RECALCULATE".
You can "put back" a product by changing the quantity to 0 (zero) and clicking
on "RECALCULATE".
Keep shopping by clicking on the "RETURN TO BROWSING" button.
When you're finished browsing, click on the "CHECKOUT/ALL DONE" button.
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Unit Crests
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As you might guess, due to the great numbers of these unit crests, it would be
impossible for us to stock them. However, if you have yours, we would be happy
to mount them in your display case for you.
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Unit Patches
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Due to the thousands of different units that were in the system, we are
restricted to a few of the more popular unit patches. If you have your
originals, you may send them to us and we will happily mount them in your
awards display case.
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Awards Earned by Ships
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You may write to:
Chief of Naval Operations
Awards and Special Projects Branch (Code N09B33)
2000 Navy Pentagon
Washington, DC 20350-2000
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Rating Badges
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Over the years the Navy has deleted, added and consolidated some rates and your
rate may have been affected. We can only provide rating badges for the rates
the Navy currently uses. Some of the WWII rates: Ship's Cook, Pharmacist's
Mate, Carpenter's Mate, etc are obsolete and are no longer available. Some
rating symbols have been renamed are still available under a different name.
E-mail our Military Awards Specialists
if you need additional information.
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Shipping & Handling
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All orders are shipped from South Carolina by FedEx Ground or US Postal
Service. When you finish browsing our catalog and are ready to order, you'll be
shown three shipping choices: Standard - 2nd Day Air - Overnight. All freight
charges (except for large cases shipped via 2 Day or Overnight) will then be
calculated automatically. We typically ship within 3 to 4 days for standerd
orders (just items, no custom framing or mounting) and 2 to 3 business weeks
for custom orders (may be longer during holday periods). We do not charge your
credit card until your order is shipped.
Our shipping charges will be automatically calculated for you when you check
out. They vary depending upon the method you choose and the size of your order.
Some large cases have surcharges, which will also be automatically calculated.
A Shipping Surcharge of $7.00 will be added to all CANADIAN orders. Orders
shipped to Canada are shipped via postal and cannot be shipped OVERNIGHT or
SECOND DAY AIR.
FPO/APO Shipments must travel 1st Class or Priority Mail via the US Postal
Service because overnight and 2nd Day Air are not available.
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Sales Tax
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Sales tax is automatically added to all orders shipped to any address within
the State of South Carolina.
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Returns
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Items returned within 30 days will be replaced, exchanged or refunded for full
purchase price (less shipping and handling charges and a restocking fee). We
request only that merchandise for return be unaltered and resalable. Engraving
is non refundable. Please pack items carefully with your instructions for
exchange, refunds or re-order.
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Your Guarantee
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We pride ourselves in giving service and satisfaction to you. Therefore, we
guarantee every item ordered from this catalog. If, for any reason, you are not
pleased with your purchase, return it within 30 days for refund of the purchase
price or replacement. However, as you understand, we cannot accept returns on
custom orders. Our guarantee is backed by over 25 years of dependable, personal
service.
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Foreign Orders
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Sorry, we are only shipping to the United States, FPO/APO and Canadian
addresses at this time.
A Shipping Surcharge of $7.00 will be added to all CANADIAN orders. Orders
shipped to Canada cannot be shipped OVERNIGHT or SECOND DAY AIR.
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Display Cases
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HOW DO I ORDER A DISPLAY CASE?
Select the size and background color that best suits your display. Don't crowd
your medals; plan on enough margin. Our best rule of thumb is go up one size
from what you think you will need.. If in doubt, call us.Identify your
selection by case number and background color.If you want us to mount your
awards, add the mounting fee listed by case.Please don't hesitate to call us if
you have questions.
Additional mounting fees may be required for complex designs and research. Call
Customer Service for details.
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Brass Plates & Engraving
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All cases should have a brass plate that at least identifies the owner of the
contents. Most people put their name and rank on the first line, their unit or
ship on the second line and their dates of service on the third line. Plates
that accommodate 4, 5 and 6 and up to 15 lines are available for those wanting
to include more information. Minimize the use of abbreviations and when using
abbreviations, use standard or self-explanatory abbreviations. Remember many of
those outside the military community that will view your case will not know
what the abbreviations mean and the significance of your service may not be
properly represented to them.
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Dog Tags
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Our dog tags are made the same way the Military currently makes them . A Normal
layout is: Last Name
First name, middle initial
Serial number or SSN
Blood type or brance of service
Religion or "No Preference"
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Commemorative Medals
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Commemorative medals have been in existence since the Civil War. They have been
used to commemorate military service during a specific event or during a
certain period. They are an excellent way to honor a veteran's service in
addition to the government medals the veteran may have already received.
Commemorative medals are not authorized by the government and as such should
not be worn on the military uniform. Commemorative medals may be the item you
need to clarify your service or to honor the service of another veteran. If a
veteran meets the criteria for these commemorative medals, it is entirely
appropriate and suggested that these medals be used to honor a veteran's
service during a particular period or during a particular event.
Commemorative medals and ribbons can be displayed in an awards display case.
Commemorative medals may be purchased by anyone but cannot be worn on the
active duty uniform. However, many veterans wear these medals and ribbons with
their other medals and ribbons for parades and other such events.
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Medals
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DO YOU MOUNT MILITARY FULL-SIZE AND MINIATURE MEDALS FOR WEAR?
Yes , we will mount your medals for you. We mount all medals in accordance with
current military regulations to insure that your medals are mounted in the
designated service precedence.
WILL THE GOVERNMENT REPLACE MY MEDALS?
Yes. You may write to:
National Personnel Records Center
9700 Page Blvd
St Louis, MO 63132
Provide the service member's name, branch of service, dates of service and
service number if known. The form requires verification (signature) of the
veteran (or if deceased, the immediate next of kin). This process may take a
year or longer depending on your branch of service. While the government may
replace your U.S. medals, they will not replace any foreign medals. Please call
us if you would like to get your medals from us instead of waiting a lengthy
period of time. All of our medals are the same as what the government will send
you. They are made by the same government designated supplier and are made
according to military specifications.
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